Welcome to Afetch Solutions (“we,” “our,” or “us”). We are a digital marketing and IT services agency offering website development, app development, software development, digital marketing, SEO, social media marketing, graphic design, and content writing services. We respect your privacy and are committed to protecting your personal data in compliance with applicable data protection laws and the platform requirements of Google Ads, Meta Business Tools, and Microsoft Advertising (Bing Ads).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or engage our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the practices described herein. If you do not agree with these terms, please discontinue use of our site and services.

SECTION 01 — Business Identity & Data Controller Information

Afetch Solutions operates this website and acts as the data controller for the personal information collected through our platform.

SECTION 02 — Information We Collect

We collect information directly from you when you fill out a contact/quote form, engage us for services, or communicate with us, as well as data automatically generated during your site visits.

  • Personal & Business Contact Data: Full name, company name, business email address, and phone number, submitted through our “Get a Quote” / contact forms.
  • Project & Service Data: Details you share about your project, business, or service requirements (e.g., website goals, marketing objectives, brand assets) needed to scope and deliver our services.
  • Billing Data: Invoicing details and payment confirmation records for clients who engage our services (we do not store full card numbers — see Section 04).
  • Technical & Usage Data: IP address, browser type, operating system, device identifiers, referral URLs, pages viewed, time spent on pages, and navigation patterns.
  • Marketing & Communications Data: Your marketing preferences and communication interactions with us.
  • Advertising Identifiers: Cookie IDs and hashed contact information shared with advertising partners for the purposes described in Section 06.

SECTION 03 — How We Use Your Information

We use your personal data strictly for legitimate business purposes and contract performance, including:

  • Responding to Inquiries & Quotes: Following up on quote requests and contact form submissions, and scoping proposed work.
  • Delivering Services: Providing the web development, app development, software development, digital marketing, SEO, design, or content writing services you’ve engaged us for.
  • Client Communications: Project updates, invoicing, and support related to ongoing engagements.
  • Improving Website Functionality: Analyzing traffic and user behavior to optimize site navigation and content.
  • Marketing & Advertising: Delivering promotional messages and targeted advertisements through Google and Meta advertising platforms (only where consent has been obtained, where required by law).
  • Security & Fraud Prevention: Detecting and preventing fraudulent inquiries, unauthorized access, and abuse.
  • Legal Compliance: Complying with tax laws, financial reporting, legal processes, and regulatory requirements.

Legal basis for processing (EEA/UK visitors): We process personal data based on (a) performance of a contract with you (e.g., a signed service agreement), (b) your consent (e.g., marketing cookies, Meta Pixel, Google Ads tags), (c) our legitimate interests in operating and improving our business, and (d) compliance with legal obligations.

SECTION 04 — Payment Processing & Data Security

Payment Data Handling

Afetch Solutions does not process, record, store, or view your full credit card details, debit card details, or sensitive payment credentials on our servers. Client invoices are settled through PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment processors (such as Stripe or PayPal).

Technical & Organizational Security

  • SSL Encryption: Our website uses standard Secure Sockets Layer (SSL) 256-bit encryption across all web pages and forms.
  • Access Control: Access to client and lead data is strictly limited to authorized personnel who require it to perform specific tasks (e.g., project delivery, invoicing).

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

SECTION 05 — Sharing Your Information & Third-Party Processors

We do not sell, rent, or trade your personal information for monetary payment. Under certain U.S. state privacy laws (e.g., CCPA/CPRA), sharing data with advertising partners such as Meta and Google for targeted advertising may be legally defined as a “sale” or “share” even where no money changes hands — see your opt-out rights in Section 08.

We share data with the following categories of trusted third-party service providers:

  • Payment & Invoicing Processors: Certified payment processors (e.g., Stripe, PayPal) to securely handle billing.
  • Advertising & Marketing Platforms: Meta (Facebook/Instagram) and Google Ads, used strictly in accordance with the Meta Business Tools Terms and Google Ads policies.
  • Analytics Providers: Google Analytics and similar tools to evaluate traffic performance and improve user experience.
  • Sub-contractors & Freelancers: Where a client project requires specialized skills, limited project data may be shared with vetted sub-contractors under confidentiality obligations.
  • Legal & Regulatory Authorities: When required by law, subpoena, court order, or governmental regulation, or to protect the rights, property, and safety of Afetch Solutions, our clients, or the public.

SECTION 06 — Cookies, Tracking Technologies & Advertising Pixels

We use cookies, web beacons, tracking pixels, and similar technologies to enhance browsing functionality, analyze site performance, and support advertising.

Types of Cookies We Use

  • Essential Cookies: Necessary for core site operation and form functionality.
  • Analytics Cookies: Used to evaluate how visitors interact with our site (e.g., Google Analytics).
  • Preference Cookies: Remember user choices, language settings, and regional preferences.
  • Marketing & Advertising Pixels: We use the Meta Pixel and Google Ads Conversion Tags to measure ad performance, build custom/lookalike audiences, and serve retargeted ads across Facebook, Instagram, Google Search, and partner networks. Where required by law, these pixels are only activated after you provide consent through our cookie banner.

Consent (EEA/UK/other consent-based jurisdictions)

Where legally required, we display a cookie consent banner on your first visit. Non-essential cookies (analytics and advertising pixels) are only set after you actively opt in. You may withdraw consent at any time through the cookie preference link in our website footer.

Managing Cookies & Ad Personalization

You can control cookies through your browser settings, or manage ad personalization directly through:

If you disable cookies, certain site features (such as our contact/quote forms) may not function properly.

SECTION 07 — Your Privacy Rights & Data Choices

Depending on your jurisdiction (including rights under GDPR and CCPA/CPRA), you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of inaccurate or outdated personal information.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention obligations.
  • Restrict or Object: Object to or restrict processing, including direct marketing.
  • Data Portability: Request transfer of your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw previously granted consent (e.g., for advertising cookies) at any time.
  • Opt Out of Sale/Sharing (CCPA/CPRA): California residents may opt out of the “sale” or “sharing” of personal information with advertising partners like Meta and Google via our cookie preference tool or by emailing sales@afetchsolutions.com with the subject line “Do Not Sell or Share My Personal Information.”

To exercise any of these rights, contact us using the details in Section 12. We will process verified requests within 30 days.

SECTION 08 — Children’s Privacy

Our services are intended for businesses and individuals aged 18 and over and are not directed to individuals under 18 (or under 13 in the United States). We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected data from a child under 13 without verifiable parental consent, we will promptly remove it from our records.

SECTION 09 — International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers (including payment, hosting, and advertising partners) operate. Where required, such transfers rely on appropriate safeguards, such as Standard Contractual Clauses.

SECTION 10 — Third-Party Links

Our website may contain links to external third-party websites, plug-ins, or applications. We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to review the privacy policy of every website you visit.

SECTION 11 — Changes to This Privacy Policy

We may modify or update this Privacy Policy at any time to reflect changes in legal requirements, operational workflows, or platform standards (including Google Ads and Meta Business Tools policy updates). Revisions will be published on this page with an updated “Last Updated” date. Material changes will be prominently announced on our website or sent via email where appropriate.

SECTION 12 — Contact Information

Afetch Solutions — Client Support

  • Mailing Address: 601 Meadowview Dr, West Chicago, IL 60185, United States
  • Email: gateway@afetchsolutions.com
  • Phone: +1 (630) 696-8852
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)